Support
Need help with bzz.nu? This page lists every way to reach us, and sets clear expectations about how quickly you can expect an answer.
1. General Support
If you have a question about using bzz.nu — how to create a short link, how to customise your micro site, why a specific click count looks off — email us at [protected email].
Response time: we aim to reply within 2 business days during the public preview period (09:00 – 18:00 CET/CEST, Monday to Friday, excluding Dutch public holidays).
When emailing us, please include:
- The email address on your bzz.nu account (so we can find you).
- The short link slug(s) or micro-site slug(s) involved.
- A description of what you expected and what actually happened.
- Screenshots, if they help.
2. Security Issues
If you believe you have found a security vulnerability in bzz.nu, please email [protected email]. We take security reports seriously and we will not take legal action against researchers who act in good faith.
Response time: we acknowledge security reports within 1 business day.
Responsible disclosure guidelines
- Do not access, modify, or delete data that is not your own.
- Do not perform denial-of-service or social-engineering attacks.
- Give us a reasonable time to remediate before publishing details (typically 90 days).
- Provide enough detail for us to reproduce the issue (URL, steps, screenshots, proof-of-concept).
We do not currently run a formal bug-bounty program, but we are grateful for reports and will credit researchers (with their permission) in an acknowledgements list once the service leaves preview.
3. Privacy & Data Requests
For anything related to your personal data — access requests, deletion requests, data exports, questions about how we process your data — email [protected email].
Response time: one month, as required by Article 12(3) GDPR. Simple requests are usually handled within a few business days.
Please see Your Rights for a plain-language guide to what you can ask for.
4. Abuse & Content Reports
To report a short link or micro site that points to illegal content, phishing, malware, or other violations of our Acceptable Use Policy, email [protected email].
Response time: acknowledgement within 48 hours; decision on clear-cut cases within 7 days. See our Notice and Takedown page for the full procedure.
5. Status Page
Planned location: status.bzz.nu — coming soon. Until the dedicated status page is live, incident updates will be communicated by email to affected users and posted on the Junovy status page linked from the footer.
6. Contact Summary
| Purpose | Target response | |
|---|---|---|
| General support | [protected email] | 2 business days |
| Security vulnerabilities | [protected email] | 1 business day |
| Privacy & data requests | [protected email] | 1 month (Art. 12(3) GDPR) |
| Abuse & content reports | [protected email] | 48 hours acknowledgement |
7. Postal Address
If you need to reach us by post (for formal legal notices, for example):
Junovy — bzz.nu
[protected address]
The Netherlands
8. Legal & Compliance
For compliance reviews, Data Processing Agreements, and procurement questions, please start with the Privacy Center, then email [protected email]. Most of what you need is already in the Service Description.