Notice and Takedown

bzz.nu is a hosting service provider within the meaning of the EU Digital Services Act (Regulation (EU) 2022/2065, the “DSA”). This page describes the notice-and-action mechanism we operate in accordance with Article 16 of the DSA.

If you believe that a short link or micro site hosted on bzz.nu points to or displays illegal content, you can tell us and we will investigate. You do not need to be a lawyer to file a notice; any person or entity can submit one.

1. Where to Send a Notice

Send notices to:

Email: [protected email]
Subject line: [Notice] bzz.nu/<slug>

We monitor this address during European business hours (09:00 – 18:00 CET/CEST, Monday to Friday). We do not accept notices by phone or postal mail at this time.

2. What Your Notice Should Include

To comply with Article 16(2) of the DSA and so that we can act on your notice, please include the following information:

1. The exact URL(s) complained of. For example: https://bzz.nu/example. You may list multiple URLs in a single notice if they concern the same content or the same actor.
2. A clear and reasoned explanation of why you consider the content illegal. Explain, in plain language, what the issue is (e.g. “this short link points to a phishing page impersonating Rabobank”).
3. The legal basis, if you know it. For example: “violation of Dutch copyright law (Auteurswet)” or “CSAM under Directive 2011/93/EU”. If you are not sure which law applies, it is enough to describe what the content is.
4. Your contact details: full name, email address, and (if applicable) the organisation you represent. We need these to follow up with you.
5. A statement of good faith confirming that the information in your notice is accurate and complete to the best of your knowledge.

Incomplete notices slow us down. The more specific you are, the faster we can act.

3. What Counts as Illegal Content?

“Illegal content” under the DSA means any information that does not comply with EU law or the law of any Member State. Examples of the kind of content we regularly receive notices about include:

• Phishing and credential harvesting (fake login pages for banks, email providers, SaaS products)
• Malware (drive-by-download pages, exploit kits, ransomware droppers)
• Child sexual abuse material (CSAM) and any content facilitating child exploitation
• Terrorist content as defined under Regulation (EU) 2021/784
• Copyright, trademark and other intellectual-property infringement
• Personal data leaks (publishing someone else’s personal data without consent)
• Incitement to violence or hatred
• Defamation
• Illegal marketplaces (illegal drugs, weapons, stolen data)

4. What Happens After You Notify Us

We follow this process:

1. Acknowledgement within 48 hours. We will confirm receipt of your notice and give it a tracking reference.
2. Assessment. We review the report against the specific content and the law. For clear-cut categories (e.g. verified phishing, CSAM, malware), we act immediately without further review.
3. Action. If the report is valid, we disable the short link or micro site, note the reason in our moderation log, and (depending on severity) suspend the account that created it. If the content is clearly unlawful and we are legally required to report it (for example, CSAM), we will do so to the competent authorities.
4. Decision within 7 days. For clear-cut cases we aim to reach a decision within 7 days of acknowledgement. Complex cases (including disputed copyright claims) may take longer, but we will keep you informed.
5. Statement of reasons. As required by Article 17 of the DSA, where we remove or restrict access to content we notify the user who created it, giving a clear and specific reason and information about how to dispute our decision.

5. No Active Monitoring

Under Article 8 of the DSA and Article 14 of the E-Commerce Directive, bzz.nu is not obliged to monitor the short links and micro-site content created by its users on its own initiative, nor to actively seek out facts indicating illegal activity. We do not do so: we do not inspect destination URLs ahead of time, and we do not crawl micro-site content. We act on specific, valid notices.

That said, we do run basic automated safeguards: TLS-only traffic, rate limits, blocklists of known-malicious domains, and signature-based checks against publicly available phishing feeds. These measures do not replace human review of notices.

6. Abuse of This Procedure

Submitting a notice in bad faith — for example, to remove content you dislike but which is perfectly legal, or to harass a competitor — is itself a breach of our Terms of Service. Persistent abusers of the notice procedure may be blocked from submitting further notices, and where appropriate we may refer the matter to the relevant authorities.

7. Right to Contest

If you created the content and believe we removed it in error, you may contest our decision by replying to the statement of reasons we sent you, or by emailing [protected email] with the subject line [Appeal] <ticket reference>. You are also entitled under Article 21 DSA to refer the dispute to a certified out-of-court dispute-settlement body in your EU country of residence.

8. Trusted Flaggers

Under Article 22 of the DSA, notices from certified “Trusted Flaggers” are prioritised. If you represent such an organisation, please mention this in your first email and we will fast-track your reports.

9. Transparency

Once bzz.nu reaches the applicable DSA thresholds, we will publish an annual transparency report covering the number of notices received, the actions taken, and average response times. During the public preview period we are below the thresholds, but we will publish an informal summary of notice activity in our next update to the Privacy Center.

10. Contact

• Abuse reports (notices): [protected email]
• Appeals and disputes: [protected email] (subject line [Appeal])
• Security vulnerabilities: [protected email]